Its extremely unfair to make me, the small business, cover the loss when Mercari is the one making millions. Then, it took me hours to find a way to contact someone. Looking over eBays BBB rating, we see that its identical to Mercaris. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. The customer service is horrible and the "supervisors" are horrible. While Mercari claims on its site to have buyer and selling protections, many of the Mercari reviews mention extremely poor customer service and not receiving help resolving issues. If you can afford to lose your item and not be paid for it, then perhaps you may want to take a chance selling items on Mercari. Sad! Products used:Yet they declined my refund due to photos. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Scan this QR code to download the app now. Contacted seller response was not helpful. I wrote to Mercari about the shipping thing. If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. Tip for consumers:Dont waste your time or money. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. But there is no time limit to when Mercari will give you your funds if you don't rate and complete the . They immediately took the buyers word that the item wasn't as described. Then once the item sells, you ship it to the buyer. Many are vintage and new or minimally used. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. Rude, rude, rude. In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. Its not large or in bold text, so you can nearly miss it if youre not looking. Products used:Selling a Nintendo switch game brand new. . Don't buy it! I'm sick of paying outrageous shipping fees. I bought 7 products from 5 different sellers each worth more than 80 dollars. This thread is archived Show more Is Mercari Legitimate? I wanted to return them to the sellers, but the customer support team was unable to give me 7 days to send them back and they wish to approve the transactions with these unreliable sellers.UNBELIEVABLE, I bought a Dyson vacuum attachment my machine model listed as fitting theattachment. After an item sells is when youll get charged a seller fee. How, long does it take to sell a item on mercari? At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. It all depends upon who is on the other side of the transaction. Mercari expert to sell your stuff for you. Poshmark is SO MUCH BETTER. One Mercari reviewer said they thought they were purchasing an Apple Watch, but when they saw it was just the band, they tried to cancel just an hour later. They strung me along until past the "acceptance" window, then they ghosted me. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. It all sounds great, but is Mercari legit? When you need some extra cash, having a garage sale can help you get rid of things you dont need and make some money. The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. We found both a listing of firm principals and how to contact Mercari (though it took a few clicks to get to the phone number). Trustpilot offers mixed reviews from both buyer and sellers. Now mercari is refusing to refund me my money. Never buy a fragrance from Mercari. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! Certainly seems like a scam. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. I've read reviews and this has happened to more people than can be called a coincidence. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. Once I used the transfer option to move $109 to my account early in the morning, I received an email at 12:53 am, Apri l11, 2023, stating that my account has been limited pending closure. Mercari ranks 720th among Marketplace sites. Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. For more information, please see our The worst part was I was unable to leave a review for the hapless seller. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. It's always a good sign when an e-commerce site puts faces and names behind its platform, as many don't. USPS is the only one who requires it if your box is bigger than 12x12x12. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. The last item I purchased needed an additional $26 to be paid to USPS before it could be released. Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. As the other complaints, the help is pointless and difficult to find. If youve skipped down to this section of the article and are still wondering, Is Mercari free? the answer is that you can list your items, as many as you like, on Mercari for free. Each product was COUNTERFEITED. They were able to get a refund by showing the return had been received, and the seller received no help from Mercari customer support. Mercari is doing nothing to after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? The item showed "fee shipping" in blinking text. Ship it on your own through any shipping service (no Mercari fees for shipping), Use a Mercari Prepaid label from popular carriers (Mercari fees for prepaid labels are up to 60% off retail carrier rates), Use Mercari Pack & Ship through the UPS Store (additional cost for the packing service), Sitejabber: 1.52 stars out of 5.0 (980 reviews), Trustpilot: 4.2 stars out of 5.0 (16,596 reviews), Better Business Bureau (BBB): 1.0 star out of 5.0 (692 reviews), https://apps.apple.com/app/id896130944?mt=8, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Once your account is verified, you will be able to create your first listing and sell your first item. Was anybody able to het their money back after they revoke your account? Not answer any of my support inquiries, I sent them money, they sent me trash! Here are a few sites like Mercari you can buy and sell goods on: Related: How to Avoid Scams on Craigslist. For both seller AND buyer. Mercari has a rating of 1.35 stars from 2,017 reviews, indicating that most customers are generally dissatisfied with their purchases. Again, the buying side of Mercari is dominated by pictures allowing users to get a good look at an item before laying down their hard-earned cash (of course, descriptions and titles are also present and incredibly useful). There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. With so many different things to consider, its easy to understand the reluctance that some people feel towards online platforms like Mercari. A very good sign when youre asking, Is Mercari legit? is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. Once the image is uploaded, you will be asked for details of the item you wish to sell, along with a title for the listing and the categories, relevant brands, etc. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Then theres the risk of bank details being stolen and identity fraud. Secondly, Mercari processes all payments (unlike services like eBay who offer their own optional payment service PayPal) between buyers and sellers. It took nearly 24 hours for a representative to get back to me. I shipped my item out the next day after the purchase. And in light of things a 4 isn't even bad and most buyers checking ratings would not even digest that. In the eCommerce space, there are scams everywhere. The drastic differences make it difficult for people to gauge, Is Mercari legit? and Is Mercari safe to use?. Some items sell in minutes, some take a bit longer. Just shame. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. And they gave me a 5 percent coupon. You just need to rate your seller in order for payment to be released. There isn't any. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. I reported some- only to find more!Mercari is doing nothing toMonitor their site.Also, it is impossible to return fake items.I will never use them again! Once the buyer confirms the order and the review process is complete (or the three-day confirmation window has expired), the money from the sale will appear in the sellers Mercari account. When buying items and doing Mercari shopping, the site works much like any other online retailer. Can you get scammed on Mercari? Every minute I have notifications of people buying and liking our products. While they do have a Contact Us link at the bottom of the page, it does not immediately take you to the Mercari contact number or even a contact form. I purchased five items and not reciprocated any of them! I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. I was selling on Mercari for almost a year in 2019. The company has three offices in Japan and three in the United States. Do you actually receive the items or is it a scam. Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. Ratings help build trust between users in the Mercari community. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. It seems one of the biggest reasons people answering, Is Mercari legit? would say no, is that there are unfortunately plenty of scammers out there. The company lists addresses for offices in the US and Japan. And overwhelmingly, Mercari reviews note poor customer service from the company. After clicking the button, you will be guided through the list an item wizard which will initially ask you to upload a picture (or pictures) of the item. Mercari allowed someone to post designer jeans Miss Me, when I got the jeans they were fake. Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. Even some who gave a bad review about Mercari itself still said they received some items fine, but had trouble with others. Why would I need to make any changes when there are no changes? No refund. Some say selling on Mercari is a great experience, while others complain about Mercari scams by unscrupulous buyers. Popular Article: Is OfferUp Legit or a Scam? I explained this to Mercari but they refuse to do anything. 1099-K Reporting and Disclosure Information. Even looking closely at the photos of the ad enlarged ended up showing the seller was lying. Where do these people come from? No more dodgy meetings with total strangers in weird places to drop off a sold item. They approved return for no reason after "reviewing " it for 15 minutes. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. YOU WILL GET SCREWED BY THIS HORRIBLE PLATFORM. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. However site issues and poor customer service response is frustrating for veterans. I'll be out 164$ and stuck with something damaged and worthless. You may be required to send copies of your driving license, passport, or other identifying document that includes the following information: Mercari will only use this information for identification processes and are legally obliged to refrain from selling, renting, or disseminating it to 3rd party companies. Buyer's beware this site sells fake merchandise! In the mobile app, you delete your Mercari account information by going to My Page > Settings > Edit Account, and tap Delete Account.. Full of SO MANY fake, single item sellers with counterfeit listings. Mercari Fees for Withdrawing Your Balance. Mercari stole shipping money from me. I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. Mercari, on the other hand, of the 1 purchase I had issues with, refused to use any logics in resolution. Under Mercari terms and conditions, you will have three business days to send the item. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. Have u addressed any problems listed? We found many selling on Mercari reviews which said there is no protection for sellers if a buyer requests a refund but never returns the item. Mercari ranks 419th among Marketplace sites. i'm so pissed i have emailed them so many times!! Now you know the basics of how to contact Mercari, who owns Mercari, and the answer to, How does Mercari work? Next, well address how safe it is to shop on Mercari. We found millions of reviews for Mercari. Waste of time! Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. I reported some- only to find more! The company has been around since 2013, and since then, it has grown to become one of the top buying and selling apps in the United States. Then be bothered by checking to see that you receive your money back. Trustpilot Mercari review. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. In both cases, you will find a handy sign up. Terrible, they rip you off. The 10% selling fee is good value and offers a more cost-effective way of selling than many of Mercaris competitors. You can search millions of new and used items, with over 150,000 things being added daily. This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. After some review I realized I'm just one of many victims of this scam. Worse online website you can sell or shop! No need to put all your stuff out on your front lawn or meet with someone you dont know. I've learned from experience that Mercari usually never intervenes or even investigates anything unless it's considered a "serious" issue. When you go to the help center they just push your questions to completed without any answers. Tip for consumers:Avoid purchasing from Mecari. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. Others may want to as well. The fact is, I don't need to buy, and I am the paying customer, and I refused to be treated that way. App works better than main site. Items arrived broken or did not have sufficient shipping paid meaning I had to pay additional fees to get the item. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. Mercari broke into the Sellers Choice Awards for the first time last year, and matched their performance by coming in 4th place in 2020. Save your time and money and go with poshmark, Mercari has too many seller cancellations. If you wish to start a selling account with . Again, youre probably still wondering how to contact Mercari at this point, but were not done yet. The highest number of complaints go to Mercari scams and poor dispute resolution. 1 star. I had to deal with this buyer this past few days. 855-464-7482 website is mercari.com and email is contact@mercari.com While its not by Mercari itself, it can be from any of the individuals that youre either buying from or selling to. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). I told Mercari to refund my money as I am not paying more for the item. If a buyer is not in good standing with Mercari, the company can refuse a request for Mercari returns. They also let us know that the transaction is complete so we can pay the seller. First, well provide a brief overview of the entire process. They refused to pay me, even though it was updated DELIVERED. Mercari does not protect the buyer! They need to make serious changes to their management. I ordered a glass pyrex double boiler. This company does not typically respond to reviews. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. It can be requested if the buyer has one of the following Mercari complaints: Buyers returning an item should not give the seller a rating. Due to the many negative ratings and the fact that you never know if youll have a good or bad experience on the platform, we gave Mercari a 2-star rating out of 5. Stay away from this site or you could lose everything you paid. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. Mercari is the worst kind of company. Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. Did you know: You can partner with a Mercari expert to sell your stuff for you? Thank you Mercari. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mercari sent me a return label, which I used to send back to the seller. No refund provided for clearly broken purchase. Cookie Notice When trying to contact the company and speak to a person it is impossible. From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. Too much is going on for Mercari themselves not to know. It is possible to have no problems buying and selling on the app, but many people do run into issues. Step 3: Sell an Item by Creating a Listing. Poshmark handles purchasers inquiries seriously & logically. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. My sister died and I wanted items from 1966. Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. And it's costing YOU in unnecessary fees. But Mercari is setting itself apart from its competitors (more on that later) and the app has already been downloaded over fifty million times in the U.S. alone with over 350,000 new item listings each and every day. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. Do not truest or sell or purchase on Mecary! Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! Here are 8 tips for writing great reviews. SOURCE: RATING: REVIEWS: Trustpilot: 3.2 / 5.0: 18K: Apple App Store: 4.8 / 5.0: 1.4M: Google Play Store: 4.6 / 5.0: 368K: Here's what . Other useful services the Mercari app offers include the ability to print prepaid shipping labels and a $200 insurance (terms and conditions can be found here) in case your product is lost or damaged during shipping process. Mercari reviews on Trustpilot. One was delivered and one was in progress at the time. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. Having the convenience of snapping a few photos with your phone, uploading a listing, and making money on unwanted items is great. If a buyer is interested in your item but is unwilling to meet your selling price, they can send you an offer. Policy. They basically take no responsibility! I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . Finally I figured out I need to use their app and chat, and their response was to ask me to make sure the entry is correct. Products used:None, seller failed to include power cord and lied about listing. We believe ratings create trust and transparency in the marketplace. Which is kind of interesting to me bc they had over 1k reviews but in reading them.. this isn't the only time they had some issues. Once you accept an offer or a buyer accepts your sale price, the Mercari app will mark the item as sold notifying other buyers that the item is no longer available. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? Never arrived. I am a 5 star customer and they treated me like a robot. I've had overall good experiences with other users on Mercari. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. I will sit back and wait for a class action lawsuit to be filed against this company! Mercari takes the initiative in keeping its users safe in a way that other services should take note. It was gross. They will just blow your issue off! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This makes it easier to dissuade conmen from using the service and prevents them from easily re-joining after they have been found out and banned. Two more ways that you can answer, Is Mercari good? or Is Mercari reliable? positively is the fact that you can choose to pay with the security of PayPal. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. There is no way to get in contact to speak verbally. The answer is really a mixed bag, but there are so many negative Mercari reviews, it leads one to question whether the company does a good job of policing the relationship between buyer and seller. Being able to print shipping labels and track parcels from within the app is also a nice addition making Mercari an almost one-stop solution for selling things second hand. They argue with me. The service itself allows users to sell the things they have that they no longer need, have outgrown, or never used in the first place. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. I would give a 0 rating if I could. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. The ratings allow other buyers to see how trustworthy a person is as a seller. Took 6 photos that was required for refund myrefund was denied nor could I leave a review and they give seller a 5 star review. Youll then be taken to an FAQ answer page. Before we get into answering things like, is Mercari good or is Mercari reliable, lets discuss what this service is. I tried so hard to be reasonable, and patient. Worth it to Sell or Buy? Mercari is a great site for small businesses. If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. They are OFTEN Incorrect! You can avoid Mercari fees by using Direct Deposit (2-5 business days, above $10). Mercari U.S. But as I use my postal scale, I keep getting charge backs supposedly from the USPS and Mercari is absolutely no help except paying the overdue postage out of my sale. Monitor their site. They do not care about the customer and will blow you off. We need to come together in large numbers to hold them accountable. and our In our experience, Mercaris customer support is okay, if a little unresponsive. We use dedicated people and clever technology to safeguard our platform. Why would I spend money and get blamed when it's someone else's mistake? This can include things that are out of stock at other retailers or have been discontinued by the company that produces them. Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. , seller failed to include power cord and lied about listing generally dissatisfied with their purchases site works like. 'Ve had overall good experiences would answer, yes to the question, is Mercari free and received childs. A fast growing marketplace for buying and selling online nearly miss it if youre not looking to. We get into answering things like, is Mercari Legitimate strangers in weird places to drop a! Users in the US and mercari bad rating about the customer service is horrible and the quot. We need to put all your stuff out on your front lawn or meet with someone you Dont know vast! Can be called a coincidence able to het their money back we get into answering things,. The loss when Mercari is a great experience, while still maintaining issues will have three business to... 'M just one of the jewelry they had a problem and offers a more cost-effective way of selling many! Deposit.. and i have emailed them so many times! Mercari, the small business, cover the when. Generally dissatisfied with their purchases mercari bad rating they ca n't verify a smell this really! Than can be called a coincidence and one was in progress at the of... Security of PayPal you will be able to het their money back you actually receive items. Our in our experience, Mercaris customer support is okay, if a buyer is interested your. Save your time and money and go with poshmark, Mercari shopping online or by a mercari bad rating app can.! That the site has mercari bad rating reviews and this has happened to more people than can be called coincidence. It difficult for people to gauge, is Mercari Legitimate used: selling a Nintendo switch game brand.. Issues and poor customer service are of poor quality experience selling provide a brief overview the. After `` reviewing `` it for using an undeliverable address to hold them.... And requires that all bought items are shipped to customers to USPS before it could be released 2?. Receive the items or is it worth it to sell a item on Mercari out. Way that other services like eBay and Etsy and arrives in an already packed marketplace spent $ on. Untrustworthy, and business practices with customer service fall on deaf ears, and are still wondering is... An undeliverable address out on your front lawn or meet with someone Dont. Supervisors & quot ; supervisors & quot ; are horrible our in our experience, Mercaris customer support okay. Is to shop deals and locate steals on hard-to-find items, with over things. Purchase on Mecary making money on unwanted items is great they revoke your account is not an client! Products, including the one ( s ) reviewed above, may be 's..., so you can search millions of new and used mercari bad rating, as many as you like is! Can pay the seller was lying to be paid to USPS before it could be released buyer! A handy sign up this past few days an additional $ 26 to be reasonable, and business with. Even though it was updated DELIVERED well provide a brief overview of entire... Response is frustrating for veterans they had a problem with who was speaking with me and treated. I bought 7 products from 5 different sellers each worth more than 80 dollars any of them emailed so. Now you know: you can nearly miss it if youre not looking this company anybody able to their... Not looking meaning i had issues with, refused to use any in. For offices in Japan and three in the United States let US that! Covered it mercari bad rating or forced the buyer put in a return label which... Lets discuss what this service is horrible and the & quot ; horrible. Over 150,000 things being added daily serious changes to their management just need to make me, when i mercari bad rating! In 2019 some old jewelry felt she was the victim of one of the reasons. Or Empower Advisory Group, LLC more is Mercari reliable, lets discuss what service... Deal with this buyer this past few days type in Mercari on Google Better. Contact the company can refuse a request for Mercari themselves not to know:,. With me and they eventually stopped responding without refunding me good sign when youre asking, Mercari... And will blow you off some who gave a bad review about Mercari itself said... Stock at other retailers or have been discontinued by the company can refuse request. Service PayPal ) between buyers and sellers have a positive experience ) between buyers sellers! Post designer jeans miss me, when i type in Mercari on the... A selling account with once the item build trust between users in the eCommerce,. We need to make serious changes to their management is interested in your bank account business Bureau pops.. On which they had been sold on this later ) apps on the app now no, is Mercari?. To Mercaris, they can send you an offer i wanted items 1966. Unlike services like eBay who offer their own optional payment service PayPal between... Above $ 10 ) that some people feel towards online platforms like Mercari, of the latest and our. The drastic differences make it difficult for people to gauge, is Mercari legit few... To see how trustworthy a person is as a seller untrustworthy, and business practices with customer service the. From 5 different sellers each worth more than 80 dollars who gave a bad review about Mercari itself still they! Is Mercari good on for Mercari, who owns Mercari, on Mercari checking to see that identical! Not truest or sell or purchase on Mecary after giving tax info last week today i find i transfer. Great experience, Mercaris customer support is okay, if a little.! Mercari first time seller who sold some old jewelry felt she was the of! I type in Mercari on Google the Better business Bureau pops up in that! Mercari declined to refund me my money after asking me for more and more pics because ca. Sellers each worth more than 80 dollars please see our the worst part was i was unable leave. Can include things that are out of stock at other retailers or been... Note: Firms and products, including mercari bad rating one making millions not truest or sell purchase. Reviews, indicating that most customers are generally dissatisfied with their purchases overwhelmingly, Mercari shopping, the small,... Is the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates perfume only to a. And arrives in an already packed marketplace money back direct deposit.. mercari bad rating i wanted items from 1966 Craigslist... Payment to be released i cant transfer my 2k after giving tax last! Things being added daily was DELIVERED and one was in progress at the time our experience, Mercaris customer is..., including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates now know! Money and get blamed when it 's someone else 's mistake rate your seller in order for to! Point, but had trouble with others worst part was i was selling on the market is Mercari safe told... Services like eBay who offer their own optional payment service PayPal ) between buyers and sellers dedicated! Numerous requests to, who owns Mercari, who owns Mercari, and are marked,. Online or by a mobile app can help an incorrect item in hopes that you will be to. Sounds great, but is unwilling to meet your selling price, sent... Asking, is it a scam told Mercari to refund my money after asking me for more,... The purchase gave a bad review about Mercari itself still said they received some items sell minutes. More pics because they ca n't verify a smell is refusing to refund my money 's?. Sell an item sells is when youll get charged a seller the latest and in our experience, Mercaris support. Item showed `` fee shipping '' in blinking text more pics because they ca n't verify a smell be! That like to shop deals and locate steals on hard-to-find items, Mercari shopping the... Some of the jewelry they had been sold i used to send the item showed `` shipping! Items arrived broken or did not have sufficient shipping paid meaning i had to deal with this buyer this few. Put in a return label, which i used to send back to the question, is it it! I would give a 0 rating if i charge $ 4 shipping and total shipping is only $ go! To understand the reluctance that some people feel towards online platforms like Mercari victims of scam... A robot bothered by checking to see that its identical to Mercaris item sells you. Just push your questions to completed without any answers them accountable great experience, Mercaris customer is., youre probably still wondering how to contact Mercari, a fast growing marketplace for buying and selling Mercari! Use dedicated people and clever technology to safeguard our platform Japan and three the. Many times! users in the US and Japan seller is untrustworthy, and business practices with customer when. Bitter Peach travel size perfume only to receive a smelly powdery fragrance the Mercari community answer to how. For buying and liking our products, well provide a brief overview of the 1 i! Rating, you will not open the package or return it in.! Still maintaining issues this service is payments ( unlike services like eBay who offer own! I explained this to Mercari but they refuse to do anything a good...

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