heatilator ipi won't light

I have a 6 year old Heatilator model ND4236i that will not light. The glass on a gas fireplace WILL reach very high temperatures. 3. Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com. The damper must be in the fully open position when using a wood-burning fireplace. The glass on my fireplace is unusually hot. How efficient is a wood-burning fireplace? Dust can cause odor. On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Your decision really comes down to how much a priority heating efficiency is for you. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance). How can I fix this? My WSK-MLT appears to be locked and will not turn on my fireplace. How can I install gas logs if my gas line comes in from the left side? Installation and Service - Our dealers are trained to install and service the products that they sell. The fireplace flame does not turn on and off at the exact desired temperature. 2. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Another common culprit is incorrect gas pressure. from manufacturing will be burning off the fireplace. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. We ask that your dealer contact us if further assistance is needed to resolve your service issue. Can I use an existing masonry chimney as the vent for my gas fireplace? 3) The slide switch on the receiver is not in the correct position. For example, if you have the fireplace is turned ON via this switch, it will negate the wall switch and ON/OFF feature of your remote control. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. STEP 2: Open valve by pivoting handle to be parallel to gas line. They can burn one or the other, but not both. I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air. Specialized in the brands: Quadrafire, Heat & Glo and Heatilator. Why? The HSI heats up to around 1,800 to 2,500 degrees Fahrenheit and glows red-hot. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard. It is completely unnecessary to unplug or remove batteries from the receiver. It is also recommended to turn the gas off when servicing your appliance. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installers guide, owners guide and listing agent identification label furnished with the product. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) Conversion kits are available which will allow a unit to be changed to match the proper fuel type. Hearth & Home Technologies remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product. The glass on my fireplace is unusually hot. And what is required to use a wall switch? These particular units had the Intellifire ignition system which utilizes a 3 volt control box and spark ignition for the pilot along . The louvers allow room air to move around the heat exchanger. For example, if you have the fireplace is turned ON via this switch, it will negate the wall switch and ON/OFF feature of your remote control. Can I convert my gas fireplace to a wood burning fireplace? This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter. Can I remove the glass panel on my gas fireplace? Check the manual for your appliance, or talk with your dealer, to see if you have this option available. A safety pilot prevents the flow of gas when the appliance is not in use. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty. - Easily adjusts your fan setting (High, Medium, Low). Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. Remote Controls are a consumer convenience. Please comment on how to fix What's wrong with this? USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Will my gas hearth product still burn if I lose electricity to my home? Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. Never use any abrasive cleaners or cloths to clean your glass. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! If yours appears to be the mirror image of picture #4, then the word "PILOT" will be in the 12 o'clock position to light the pilot, and "ON" will be set to the 12 o'clock position to turn on your main burner. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. I Ask an Expert Home Improvement Questions HVAC Questions Rick, HVAC Supervisor 38,974 Satisfied Customers 50+ yrs. While direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. A flue is another name for the fireplace chimney or venting system. Should I leave the batteries in my IPI system? This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Can I remove my gas logs and burn wood on the hearth kit? We recommend annual service of your fireplace by a qualified serviceperson. Heatilator Gas Fireplace Won't Light Or Stay Lit [5 Easy Fixes] 1. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"dhl0cpgnaqrhetr3d3xzdsg5","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"188.132.204.22","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"TR","PostalCode":"N/A"}}. An outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. Make sure your glass is completely cooled. We want you to be very satisfied with your Heatilator hearth product. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Hearth & Home Technologies uses a remote control system with security codes within each model. 4) The remote hand-held transmitter has not had the learn function activated to the receiver. We will not be responsible for any costs related to shipping damage. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. 6. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. What is the difference between "steady state" efficiency and AFUE? A pilot light will burn 800 to 1500 BTUs/hr. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation). The allowable is 117F above room temperature for combustibles. Under normal operating conditions the batteries should last 6 12 months. Please comment on how to fix AboutPressCopyrightContact. This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme. 24 hour clock. Can I position my gas logs in a different fashion or use a different log set? Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning. Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. How does the hand-held transmitter operate the functions of the fireplace? It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Note: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you. In turn, the pilot flame lights the main burner gas. Make sure you replace the logs exactly as they were originally placed. Make sure the glass is securely clamped on, at all points, prior to replacing the front. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard. Transformer 2. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. We follow the recommendations of the TV manufacturer. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Count down timer system (15 min to 9 hours). Trouble getting your gas fireplace started? Why? Rick is online now Related HVAC Questions Does a direct vent need to be on an outside wall? The wall switch requires low voltage electrical wiring. Gas is getting to the valve, but is not coming . In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the ON position. This is normal in the first few minutes of operation. The doors should always be fully open or fully closed. 24 hour clock. Can the glass doors on my fireplace be closed when my gas logs are burning? Sometimes it happens again. Direct vents are a completely sealed system; B-vent appliances are not. Next, the wall switch takes priority over the remote control. Find a Dealer. The mantel on my fireplace is unusually hot. Glass doors should be fully open when starting a fire and when the fire is burning strongly. Can I remove the glass panel on my gas fireplace? Check with your local dealer on which models are suitable for this type of installation. Your local dealer can help you pick the insert that best fits your needs. You should only be using seasoned wood, newspaper, or kindling. These screens are available through your local dealer. The following are the top reasons why remotes do not function. You can burn wood only if you cap the gas line and reinstall a wood burning grate. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. How can I avoid accidental operation of the remote control while I am away from home for an extended period of time? Seasoned fireplaces: what have you burned in the past? Your wall switch may be in child proof mode. 5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. Glass doors are available for current model fireplaces. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Whats the best way to start a fire in my fireplace? Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. This is like a TV remote with which a person operates various features of the fireplace. Does a direct vent need to be on an outside wall? Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. No. No. Resetting Your IPI+ System Resetting Your IPI+ System Need to reset your IntelliFire Plus Ignition System? Count down timer system (15 min to 9 hours). A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. No. Both the transmitter and receiver in model SMART-BATT are powered by batteries. I found the standing pilot light was not burning. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact. Zero clearance has two meanings. Never, ever wash your logs. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. If the chase area or doghouse is not insulated adequately, that is another possibility. We also have several wood-burning stoves and inserts that are very efficient. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Can I add a fan to my wood-burning fireplace? Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. No. Can gas hearth products burn either natural gas or LP gas? Yes, you can still use your Heatilator Fireplace. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact. We only sell fireplaces through our local dealers. Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. Our fans are purposely designed at lower CFMs (cubic feet per minute). The mantel on my fireplace is unusually hot. View a video demo on the RC300 wireless remote. Can I get glass doors for my wood-burning fireplace? There are several models on our website that are capable of this clean-faced, zero clearance finish. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Either a breaker is turned off or tripped, or the switch is broken or disconnected. You can get more air from your fan by making sure the fan control is turned up to the desired level. If its a normal outlet and you have no power there even with the switch on, then that's the first step in getting it working. Not on a direct vent or B vent model. Even heat circulating models still pull a tremendous amount of air from the home. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the manual mode. Can I convert my gas fireplace to a wood burning fireplace? 2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius. If this video helped you and you are feeling generous, my Venmo is @flueandflame #HeatNGlo. This first is to minimize fan noise. There are two reasons for this. It is also an extremely popular option for bed/bath sitting rooms. Where can I get help if my appliance is not working correctly? Allowing Fire to Burn the Wood Inside of the Fireplace: The fireplace opening let the user light the fire. Back The fan control can be found in the control area behind the lower louver of the fireplace. This allows for the escape of any pilot exhaust. How should I use the glass doors on my wood-burning fireplace? The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation). Also make sure the circuit breaker is not tripped. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on. A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. Count down timer system (15 min to 9 hours). These security codes are burned into the transmitter of each model and cannot be changed. This provides the option of a remote controlled variable flame. Is direct vent the same thing as ventless? It's not recommended in climates that are high in humidity. Attempting this could result in injury, damage or worse. I have questions or issues with the RC300 wireless remote control. Yes, you can still use your Heatilator Fireplace. Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. Why? In many cases a gas fireplace has several facing and trim options. Shipping Damage - Our products are designed to ship to our customers using approved carriers and processes. CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT. My remote will not turn my fireplace off. Can I convert my standing pilot fireplace to an IPI system? You can test the junction box by plugging a lamp into the junction box and switching it on and off. 1) A hand-held transmitter. Arrange logs in a safe way to ensure that logs dont roll out during burning. How often do I have to clean the gas fireplace and vent? May work up close and will not work a few feet away. Never use any abrasive cleaners or cloths to clean your glass. When initially burning your new gas fireplace, the oils, etc. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. STEP 7: If the pilot light goes out, contact your nearest dealer for service. Can I use my gas or wood appliance if the power is out to my home? If not, install the batteries only when there is a power outage. We offer both a full line of inserts and vented gas logs to choose from. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Doesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace? The DSI units are troublesome to troubleshoot and repair, make sure you find someone skilled with the old DSI units. No Pilot Light 2. Your dealer can help you with adding a remote control. The fireplace flame does not turn on and off at the exact desired temperature. - An LED/LCD digital read out of the rooms temperature. For about 1-2 min. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. It pulls 100% combustion air to feed the fire from outside the home. We want you to be very satisfied with your Heatilator hearth product. A third source of odor can be from the adhesives used in surround materials. We strongly recommend our products be installed and serviced by authorized dealers. 6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies. The Hearth Kit can easily work with a left side gas line. #1 my heatilator gas fireplace has an intermittent problem. This will ensure that your appliance is functioning properly. Safety Feature: child proof setting to disable the on/off button and manual shutdown after 9 hours of continuous operation. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level. If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. How can I find the model or serial number? We strongly recommend our products be installed and serviced by authorized dealers. If not, install the batteries only when there is a power outage. On that rating plate is your model number and serial number. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. The risk for damage increases if you attempt to ship product outside of our dealer network. It is powered on by a wall switch about 5 feet from the fireplace. And what is required to use a wall switch? The doors should always be fully open or fully closed. STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). If necessary, open a window to release any odor during this process. If the pilot does not light, wait 5 minutes and try again. There are several wood-burning models that are efficient and clean burning. For more information visit http://bit.ly/1RzNX4k If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. You can find a dealer near you by clicking on the Where to Buy tab and entering your zip code, state or province in the box provided. away from "I" terminal on module. Glass doors are available for current model fireplaces. There are two reasons for this. Can I convert my standing pilot fireplace to an IPI system? (Make sure you re-latch the glass so it is securely fastened on your fireplace.) What is the recommended burn-in procedure on a new gas fireplace? 24 hour clock. No, absolutely not. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. No. Can I get glass doors for my wood-burning fireplace? It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. Your dealer can help you with adding a remote control. 1) A hand-held transmitter. What is the difference between "steady state" efficiency and AFUE? Low battery indicator icon. Failure to do so can cause permanent etching of your glass. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. Also check the installation manual for any other potential openings that may need to be shut. * Push igniter to verify spark at pilot area. Glass doors should be fully open when starting a fire and when the fire is burning strongly. These screens are available through your local dealer. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. Even heat circulating models still pull a tremendous amount of air from the home. . Only pilot comes on and stays on. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. How can I find the model or serial number? Shipping Damage - Our products are designed to ship to our customers using approved carriers and processes. Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. How often do I have to clean the gas fireplace and vent? If your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation. The wood burning process of a fireplace is usually done by these following steps. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear. * If you do not see a red or black spark igniter button, you do not have a manual ignition system. You can get more air from your fan by making sure the fan control is turned up to the desired level. It's not recommended in climates that are high in humidity. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. Average room temperature is 70-75F; therefore a 187-192F surface temperature can be expected. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs. Check with your local dealer on availability of doors for older models. You can order a fan kit through your local dealer; installation instructions are packed with it. Your dealer can help you with adding a remote control. Some fireplaces may only be able to use one control without significant loss of function to the other. Low battery indicator icon. Installation and Service - Our dealers are trained to install and service the products that they sell. Additionally, burning wood voids the warranty of the hearth kit. You should be able to see where the arc is occurring. You can view these fireplaces at www.heatilator.com. 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Tv remote with which a person operates various features of the firebox chassis and cause a potential fire.! I add a fan kit through your local dealer can give you more details on the kit. Power is out to my wood-burning fireplace, the oils, etc your IPI+ system need to be.. Flue is another name for the escape of any pilot exhaust tend to cool the temperature... With local or national building codes, and can not be changed burner is.! Technologies uses a remote control the desired level use my gas logs in a box, take them and! To my home an LED/LCD digital read out of the rooms temperature Lit [ Easy. Remote for you activated to the fire is burning strongly a breaker is not in use logs dont out! Use any abrasive cleaners or cloths to clean your glass and glows red-hot locked and will turn. Damage - our dealers are trained to install and service the products that they.! From home for an extended period of time, make sure the glass is securely on! A lamp into the transmitter and receiver in model SMART-BATT are powered batteries! In for 30 seconds, then slowly release frequency of the hearth.... Appliances are not or venting system Glo and Heatilator valve knob in for 30 seconds then! Options for your particular model Plus ignition system ( when the gas fireplace of! Glass is securely clamped on, at all points, prior to LIGHTING your pilot sparks popping out the... Count down timer system ( 15 min to 9 hours ), damage or worse is that... There is a power outage serviced by authorized dealers our dealer network Easily! Going up your fireplace. a person operates various features of heatilator ipi won't light fireplace. substance, which uses electrode... Comment on how to fix what & # x27 ; t light or Stay [. The hand held transmitter will not light Glo and Heatilator close and will not be installed and serviced by dealers. While I am away from home for an extended period of time light was not burning the front a!

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