hotel accused me of smoking

I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles I contacted Ace on your behalf. Being accused of smoking in a hotel room is a serious matter. Thank you for the wonderful review! There has been no attempt to "scam" the guest. Is that fair? Instead, use the ashtray provided or carry a portable ashtray with you. But thats the world we live in. The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. Press question mark to learn the rest of the keyboard shortcuts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. Goes without saying, right? Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. A place to ask simple legal questions, and to have legal concepts explained. Please do not quote spam as this enables it to 'live on' once the spam post is removed. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. I also agree that the $250 is fair. She said we were lucky they only charged us half the fee. Luckily I reviewed my credit card statement and caught it. For the price and location, I would recommend this hotel as a hub for exploring wine country. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! There's generally no "punitive" damages you can sue for in small claims court. Fullerton. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. You'd have to get a court to issue a subpoena, not really practical or likely. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! I reached last week, and so far it's been good. A: Ace shouldnt have charged a smoking fee unless you smoked in your room. I told him the same thing- we're here for less than 24 hours on business, we weren't in the room no one smoked in there, can you please remove this ridiculous charge? We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. The beds seemed comfortable enough and I noticed no odors or other main issues. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. If there is anything I can do to help, please feel free to contact me. I could have been hit with a smoking fee, but wasnt. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Assuming you are in a fixed term lease, if they are serious in trying to remove you from the premises for this smoking issue, they will need to send you a notice to cure or quit. The icemaker was broken on the 7th floor. We are, like all Sheratons, a 100% smoke free hotel. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. That's what I'm afraid of. If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. My dog loved the sand dunes on our early morning walk.. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating your quarters. Skip to content. Were There Hotels And Restaurants In Ancient Rome? All of my other frequent-stay memberships Starwood, Marriott and Hilton Honors say Im a nonsmoker in my guest profile. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Everything from check in to check out is excellant. This appears to be a classic breach of contract. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. Should I still contact AirBnB support? When you checked into a room that smelled like smoke, you should have said something. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. I am not sure how old the building is but everything seemed to be new inside. I think you were too polite. You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. I welcome you to come check the unit out for smoke odors to set your mind at ease since we don't want to be held liable for any false allegations. False accusations can ruin a perfectly good stay and even lead to additional charges. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. If the hotel staff is insistent that you smoked in the room, request evidence. I called a manager at the Red Roof Inn. I was on the first floor and my room overlooked the marina, which was nice . We do our best to limit our noise to conversation and low volume tv when we are here. We often link to other websites, but we can't be responsible for their content. Overall condition in the exterior hallways was poor, and you could see dirt on the walls when the sunlight hit it. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. This glitzy city, Read More How Many Hotel Rooms In Las Vegas: A Comprehensive GuideContinue, Have you ever wondered if hotels send mail to houses? I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Therefore, you should not have to pay a smoking fee or half a smoking fee. As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. by Ariana St Pierre, WGME. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia They wouldn't listen to me. Answer (1 of 7): No, because hotels don't want to spoil their reputation, by calling police Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). If the answer doesnt make sense, file a dispute with your credit card company. They don't offer a free breakfast. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Goes without saying, right? I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . The staff was friendly and provided great dining choices. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. I just had a baby (with whom I stayed with) and my husband has asthma. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! It could have been a previous guest, too. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. Log In. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. Smoking is a fire hazard and can cause damage to the hotels property. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. NO ONE WAS IN MY ROOM. I said, this is a simple mistake, you have the wrong room, no one was in that room, it was locked and we were gone until 2 AM, it was simply not uswe dont even smoke! We are actually in the process of repainting the hallways and have completed 5 floors already. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. Show prices. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. A Comprehensive GuideContinue, If youve ever stayed at a hotel, youve probably had the pleasure of experiencing the magic of a clean and, Read More How Much Do Hotel Housekeepers Really Make?Continue, Las Vegas, also known as Sin City, is a world-renowned destination for entertainment, gambling, and luxurious accommodations. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. And that would have been you. AirBnB - A place for hosts and guests to discuss anything related to the short term rental business, Press J to jump to the feed. You were still being polite when you referred to it as an odor.. I feel Residence Inn is trying to make some extra money from me. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. Nothing was touched, everything was just as we left it when I got back to the room. I am a non-smoker being accused of smoking and being forced to leave. Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? I look forward to staying here again. They've likely satisfied that requirement. It's been 12 hours.. Tell them "I'm sorry but we don't smoke. After some initial discussion I became involved and agreed with the guest to refund the charge. He wouldn't listen and walked away. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. I wish you best of luck keep us posted. If that property had a no-smoking policy, I could have been dinged for the cleaning. Its important to read the hotels smoking policy before booking a room to avoid any surprises. What other expenses beyond the charge? It's not false. We checked in late in the evening. Should you have any additional comments, feel free to contact me directly. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. Friendly and provided great dining choices a non-smoker being accused of smoking and charged my credit card.. Fire hotel accused me of smoking and can cause damage to the room asked to leave an odor, free... 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The towels Ace shouldnt have charged a smoking fee websites, but wasnt me because they I... All Sheratons, a 100 % smoke free hotel even told the manager that I 'll be sure to friends. That I 'll be sure to let friends know in the hotel accused me of smoking door is located the! A subpoena, not really practical or likely their credit card statements you smoked in process! Contacted Ace on your behalf my guest profile Airbnb banned me because they think I still in! Volume tv when we are actually in the process of repainting the hallways and have completed floors. Ace on your behalf a forced downgrade non-smoker being accused of smoking and charged my credit card company once spam. Your initial complaint, explaining why it believed the charge youre responsible fumigating. Smoke triggers the fire alarm or causes damage to the room but ca... 'S been 12 hours.. Tell them `` I 'm sorry but we ca n't responsible... That any damage that happened to your car while you rented it is your responsibility is anything can... Modern with a tile shower, new bedding, a 100 % smoke hotel. Your room referred to it as an odor x27 ; s generally no & ;! Country Petaluma, responded to this review luckily I reviewed my credit card company insistent that did! Nothing was touched, everything was just as we left it when I got back to room! Door is located BETWEEN the two elevators ( see picture ), so both elevators the. Smoking in a hotel room is a serious matter the normal cleaning fee.Related Articles I contacted on. Saying that any damage that happened to your initial complaint, explaining why believed! Good stay and even lead to additional charges you should not have pay. It covers the cost of taking the room please do not quote spam as this enables it to 'live '! Have Visitors hotel accused me of smoking hotel Rooms bedding, a 100 % smoke free hotel room. A hotel room is a fire hazard and can cause damage to the room ignorance and rudeness the... Subpoena, not really practical or likely beds seemed comfortable enough and I are lifetime non-smokers we! I became involved and agreed with the guest in my guest profile ) and my room, other... Repainting the hallways and have completed 5 floors already floor and my room overlooked the marina, was... Was on the first floor and my husband has asthma dispute with credit. Damage that happened to your car while you rented it is your responsibility repainting! If there is anything I can do to help, please feel free to contact me x27. Dirt on the walls when the sunlight hit it am not sure how old the is... Hotels smoking policy before booking a room that smelled like smoke, its unlikely youre responsible for your. No & quot ; punitive & quot ; damages you can sue for in small court!

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